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ATTENTION PROVIDERS:
Update: Delay in Portal Transition for Back Pain and Spinal Surgery Authorizations
The planned transition to Optum’s Spine, Pain, and Joint portal for prior authorization submissions—originally scheduled for September 3, 2025 —has been postponed.
Portal users will be notified of the new go-live date and details at least 30 days in advance. Please continue using the OrthoNet portal for all back pain management and spinal surgery prior authorizations, until further notice.
Reminder: If you haven’t already, we encourage you to register for a One Healthcare ID (OHID) to prepare for the future transition.
One Healthcare ID allows users to register for a single health identity and use it to authenticate themselves to any application that supports “Sign in with One Healthcare ID,” including the OrthoNet
Provider Portal. If you already have an OHID account, you can log in using your current credentials. Please click the Login button below to proceed to the One Healthcare ID registration and login page.
Important: For the fastest results when setting up your account, please use the same email registered with your OrthoNet provider portal login.
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